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Remote Crew Full-time Egypt
Customer Service Representative
Responsibilities
- Respond promptly and professionally to customer inquiries via email and phone.
- Use internal communication tools to coordinate with technical and logistics teams.
- Work across to track orders, update repair tickets, and ensure timely customer updates.
- Help retain clients by resolving issues empathetically and convincingly.
- Collaborate on internal projects as per needed
- Escalate issues when needed while maintaining ownership until resolution.
Requirements
- Proven experience in customer service (e-commerce, repair services, or mobility a plus)
- Strong written and verbal communication in English (C2)
- Tech-savvy and able to quickly learn new tools
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