Customer Support Representative

About Position

Want to deliver standout customer experiences that turn users into loyal fans? Customer Support Representatives are the frontline champions of your brand—resolving issues, answering questions, and ensuring every interaction leaves a positive, lasting impression. With empathy, speed, and clear communication, they transform problems into solutions and build meaningful relationships along the way. Their consistent support helps reduce churn, improve satisfaction scores, and create a customer experience that drives retention and word-of-mouth referrals.

From

£800.00

per month

Start hiring now!

What They Do

Customer Support Representatives manage inbound communications through email, chat, and phone. They resolve technical or order-related issues, escalate when needed, and follow up to ensure customer satisfaction. They use ticketing systems and CRM tools to log and track cases, providing a smooth and documented support journey. By identifying recurring problems, they help improve internal processes and user experience. Their frontline presence is essential for maintaining high service standards.

How They’ll Help Your Company

By providing fast, empathetic, and solutions-driven support, they keep your customers happy, engaged, and loyal. Their ability to defuse tension and solve problems improves satisfaction scores and boosts brand perception. They reduce churn by ensuring users feel valued and supported at every stage. Their insights also inform product and service improvements, acting as a direct feedback loop.

Key Skills & Tools

Helpdesk Software (Zendesk, Freshdesk, Gorgias) – Handles tickets, live chat, and customer interactions across channels.
CRM Platforms (HubSpot, Salesforce) – Tracks customer history and supports personalized communication.
Knowledge Base Management – Maintains self-service resources that reduce repetitive queries and improve customer autonomy.
Conflict Resolution & Empathy – Listens actively, stays calm under pressure, and delivers human-centered support.
Communication Tools (Slack, Zoom, MS Teams) – Coordinates with internal teams to resolve issues efficiently.
Multichannel Support – Manages voice, chat, and email inquiries with speed and professionalism.